Over 20 years of experience in information technology, strategic planning, project management, web design, support, and digital communication strategies. Collaborative and team-oriented management approach based on transparency and integrity. Strong background in user training and support documentation. Excellent business analysis, presentation, problem solving, communications, and client-relations skills. Fluent in English and Spanish.


Senior Project Manager/Business Analyst
Harvard Web Publishing – Cambridge, MA    2012 - Present

  • Oversee the successful, on-time, and high-quality delivery of website projects while managing teams through the full project lifecycle
  • Work directly with clients and project team members to document requirements, build timelines, formulate project plans, and develop documentation and training materials
  • Track project budgets, identify changes in project scope or potential risks, and create contingency plans
  • Develop tools and best practices for project intake, management, execution, and stabilization, including establishing standard operating procedures and resource management policies
  • Manage business pipeline using SalesForce and conduct business development initiatives across the University
  • Present at user groups about departmental product and service catalog offerings
  • Lead several large-scale, cross-disciplinary web redesign projects involving multiple stakeholders and diverse audiences. Portfolio includes: Office of the Provost website, Office of the Executive Vice President website, Harvard Public Affairs & Communications website, Harvard School of Dental Medicine, etc.

IT/Web Manager
Harvard Global Health Institute – Cambridge, MA    2008 - 2012

  • Developed and implement strategies for the design, development, implementation, and maintenance of the Institute’s online presence, including eight global health microsites
  • Engaged with senior faculty, staff, and other constituents to collect information on and identify user behaviors, gaps, trends, and patterns that impact HGHI's online presence
  • Developed digital communications plan to publish and promote field research on the most pressing global health challenges in the developing world
  • Worked closely with internal and external content contributors to oversee ongoing website maintenance and enhancements
  • Provided administrative and technical support to all web/database/IT-related issues, as well as work closely with Harvard's desktop and network support teams to manage all desktop/laptop support requests
  • Managed the Global Health Web Portal design and implementation project, including the RFP process, vendor selection and vendor management
  • Managed external consultants on the development of HGHI’s customer relationship management database

Contributing Editor ( - New York, NY    2008 - 2009

  • Edited, managed and wrote a multiple-post, daily blog highlighting the Latino news and pop culture stories
  • Wrote 10 posts daily as well as a biweekly, feature­-length articles
  • Distributed content through social media channels
  • Tracked monthly budget sheets

Web/Technology Manager
Division on Addictions, Harvard Medical School – Boston, MA    2000 - 2008

  • Responsible for all information technology, web design and production tasks, including website development, design, video, quality assurance, network security, and website metrics
  • Developed, deployed, and trained clients on responsible gaming e-learning curricula for gaming companies
  • Managed, edited and published an addiction science Internet portal with original content from Harvard faculty
  • Designed web-based self-assessment and early intervention guides for substance abuse and behavioral addictions
  • Implemented standardized computer-guided diagnostic instrument and reporting tools among New England addiction treatment clinics

IT Manager
UpToDate, Inc. – Wellesley, MA    1996 - 2000

  • Managed technical support staff and provided support for internal and external clients
  • Produced and administered quality assurance and control procedures for web and database applications
  • Managed, configured, and supported network infrastructure, applications, and hardware
  • Produced, updated, and designed all consumer technical documentation and materials
  • Purchased, installed, and configured computer equipment, software, and peripherals, and trained internal and external users on software applications
  • Designed application user interfaces, web graphics, product packaging, print materials, and collateral


BS in Business Administration and Information Systems Management
University of Puerto Rico


Caro G, Bruff C. Music and Drugs. In: Encyclopedia of Drugs and Addiction. London: Brown Reference Group ; 2005.