Profile

Over 20 years of experience in information technology, strategic planning, project management, web design, support, and digital communication strategies. Collaborative and team-oriented management approach based on transparency and integrity. Strong background in user training and support documentation. Excellent business analysis, presentation, problem solving, communications, and client-relations skills. Fluent in English and Spanish.

Experience

Senior Project Manager/Business Analyst
Harvard Web Publishing – Cambridge, MA    2012 - Present

• Oversee the successful, on-time, and high-quality delivery of website projects while managing teams through the full project lifecycle
• Work directly with clients and project team members to document requirements, build timelines, formulate project plans, and develop documentation and training materials
• Track project budgets, identify changes in project scope or potential risks, and create contingency plans
• Develop tools and best practices for project intake, management, execution, and stabilization, including establishing standard operating procedures and resource management policies
• Manage business pipeline using SalesForce and conduct business development initiatives across the University
• Present at user groups about departmental product and service catalog offerings
• Lead several large-scale, cross-disciplinary web redesign projects involving multiple stakeholders and diverse audiences. Portfolio includes: Office of the Provost website, Office of the Executive Vice President website, Harvard Public Affairs & Communications website, Harvard School of Dental Medicine, etc.

IT/Web Manager
Harvard Global Health Institute – Cambridge, MA    2008 - 2012

• Developed and implement strategies for the design, development, implementation, and maintenance of the Institute’s online presence, including eight global health microsites
• Engaged with senior faculty, staff, and other constituents to collect information on and identify user behaviors, gaps, trends, and patterns that impact HGHI's online presence
• Developed digital communications plan to publish and promote field research on the most pressing global health challenges in the developing world
• Worked closely with internal and external content contributors to oversee ongoing website maintenance and enhancements
• Provided administrative and technical support to all web/database/IT-related issues, as well as work closely with Harvard's desktop and network support teams to manage all desktop/laptop support requests
• Managed the Global Health Web Portal design and implementation project, including the RFP process, vendor selection and vendor management
• Managed external consultants on the development of HGHI’s customer relationship management database

Contributing Editor
Guanabee.com (Gawker.com) - New York, NY    2008 - 2009

• Edited, managed and wrote a multiple-post, daily blog highlighting the Latino news and pop culture stories
• Wrote 10 posts daily as well as a biweekly, feature­-length articles
• Distributed content through social media channels
• Tracked monthly budget sheets

Web/Technology Manager
Division on Addictions, Harvard Medical School – Boston, MA    2000 - 2008

• Responsible for all information technology, web design and production tasks, including website development, design, video, quality assurance, network security, and website metrics
• Developed, deployed, and trained clients on responsible gaming e-learning curricula for gaming companies
• Managed, edited and published an addiction science Internet portal with original content from Harvard faculty
• Designed web-based self-assessment and early intervention guides for substance abuse and behavioral addictions
• Implemented standardized computer-guided diagnostic instrument and reporting tools among New England addiction treatment clinics

IT Manager
UpToDate, Inc. – Wellesley, MA    1996 - 2000

• Managed technical support staff and provided support for internal and external clients
• Produced and administered quality assurance and control procedures for web and database applications
• Managed, configured, and supported network infrastructure, applications, and hardware
• Produced, updated, and designed all consumer technical documentation and materials
• Purchased, installed, and configured computer equipment, software, and peripherals, and trained internal and external users on software applications
• Designed application user interfaces, web graphics, product packaging, print materials, and collateral

Education

BS in Business Administration and Information Systems Management
University of Puerto Rico